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11/6/15

IBM Notes Traveler is syncing only one time


During this week we found a strange issue regarding a Traveler sync. This would especially be for german speaking colleagues:

If the name of a mail database contains special characters like "ä", "ö", "ü" or "ß", you will be able
to do a primesync with your device, but we saw, that no more changes or new mails will be synched to the device.

Our solution:
- Create a replica of the mail database without a special character
- Stop the router task
- Modify the person document
- Modify the settings in the location document of the Notes Client
- Start the router task
- Do a "te traveler security delete device-id username" on the Notes Traveler Server
- Reconfigure the Traveler Client on the device
- Ready

After those steps all synchronisation tasks were working fine. This should be fixed in Traveler 8.5.2, but happened this week with 9.0.1.8

3 comments:

  1. nstead of renaming the Notes Database, changing the person document and forcing a resync the easiest way is to set this notes.ini setting: NTS_MIN_BUILD_NUM_CHANGED_DB=1000

    That will fix the issue in general.

    Details can be found here: http://www.netzgoetter.net/internet/blogs/netzgoetter.nsf/dx/achtung-lotus-traveler-8.5.3-und-umlaute-in-datenbankdateinamen.htm?opendocument&comments

    ReplyDelete
  2. Hi Detlev, thanks a lot for this additional information !!!

    ReplyDelete
  3. That was an interesting problem I had in the past. So is this a regression?

    ReplyDelete